Question:
Broken Key!
While I was typing, the left arrow key loosened and then snapped off. I checked on the back of it, and the plastic that holds it down is completely broken, so there is no way I can possibly put it back on. I've only had my notebook for a week. What should I do?
Please help!
Answer:
Call the manufacturer and get it in for warranty repair. It probably broke of before you bought it and they just glued it back on.
Jack
The color of justice in america is green.
http://pbase.com/joneill
Answer:
I have to agree, its much better that you know what shap your system is in and one key being broken is not a bad thing. If they can ship you a new keyboard and tell you have to put it in that is the best way to go if its important to you to not be with out a computer for weeks. I've taken apart 2 older notebooks and I don't think it should be too hard. Those were older models too, newer ones would hopfully be designed more user friendly in this regard.
Compaq R3000T (CTO)
P4 Desktop 3.0GHz w/HT
1 X 512MB RAM
Radeon 9600 128MB
60GB 5,400 RPM HD
AquaMark3: 24,257, 3DMark03: 3,115
Answer:
If it were me, I would call for a replacement since the computer is only a week old, there is no reason you should spend good money for sth defective. Besides, waiting for the repair takes about the same for a new one to arrive.
Answer:
The worst part of getting a replacement system, is if the replacement has a different problem, like a dead pixel. The keyboard may be an End-User Replaceable part. If it is, HP will just send the KB to you for you to replace it yourself. Check with them and see if this is the case. Will save you from sending in your notebook or getting a replacement which will cause you to have no notebook for a while.
-Vb-
Answer:
ok ok..
a broken keyboard is NOT covered by warranty
thats customer damage...sorry dude
my best suggestion is to call up and ***** and ask for a supervisor...
uh oh..a call...could it be you???
haha
I'd rather be skateboarding
Answer:
Well, the keyboard may not be covered under warranty in this situation if the unit was older than a week. Since you just got this unit, it could be categorized as a DOA part. Also, since this unit is within the 30 day return period, it'll be cheaper for them to just do the repair on the unit rather than give you your money back or swap it out with a new unit. I'm sure they'll do the replacement without you having to complain.
Replacing the KB is very simlpe on these units. A few screws and a ribbon cable is all that is required to be removed.
-Vb-
Answer:
you were not listening to Sauriol,
a broken key on the keyboard is considered physical damage(customer damage) to the notebook
it is NOT covered under the our warranty
if you want us to repair it, it is $150
one of our lab computers is missing a key on the key board, if we want it fixed, we too either have to buy a new keyboard or pay $150 to have it sent in to be repaired
you can however try to repair it with crazy glue, it is usually not to hard
Answer:
whoa whose josh
I'd rather be skateboarding
Answer:
Josh,
I was listening to Sauriol, but it also depends on the service center that you take it to. I've done repairs on notebooks with broken keys under warranty (depending on the situation). The service center you take it to/work in may not do the repairs, but others may. Since this notebook was just purchased 1 week ago, what do you think HP would prefer. The customer sending back the unit for a possible refund and the customer buying a different brand while HP pays for all the shipping, then have a notebook that can only be sold as a refurb, or just replace the keyboard and keep a customer happy? I vote for the latter. There is the possibility this may not happen, but cost wise, HP saves by doing the replacement.
-Vb-