Question:
Acer Warranty/Service Experience?
Ok, I really like the acer 3002 intel centrino laptop, and just about the only thing stopping me from buying it is concern about acers warranty. I was planning on buying from buy.com then upgrading the base warranty to 3 years through acers sight.
So my question is, what are your experiences with acer support? And where are some addtional resources I can check to see?
I greatly appreciate it in advanced
Answer:
Re: Acer Warranty/Service Experience?
I emailed acer support three months ago and they didn't get back to me
Answer:
Re: Acer Warranty/Service Experience?
I dont know about UK support, but US support is pretty good. You can email, call the reseller, or call direct to Acer. You'll get support with no problems. :D
Answer:
Re: Acer Warranty/Service Experience?
Someone mentioned before - if you buy an extended warrenty you still have to 'register' to activate it.
Not sure how you would register , but it is likley in the fine print in some documentation.
I have had no hardware issues (a good thing) - did Email Acer support once on an external monitor connection issue I was having (dvi) - they got back to me in a couple of days - so for me that is acceptable
Answer:
Re: Acer Warranty/Service Experience?
My experience with Acer Support (UK) has been so bad, I am contacting Trading Standards! My Aspire 1672 'died' at the end of January. Acer support insists on sending out a replacement ac adaptor before they will even consider taking my computer in for repair - the only snag being they don't have one in stock and will not have one until 'April' (no date). I'm 99% certain the adaptor isn't the problem - the light on the adaptor comes on, and anyway why didn't the battery, which should have been fully charged, kick in? Support are not interested in that logic. Oh, and they didn't reply to my email for two weeks, I ended up spending lots of time on the phone.
Two days turnaround? Oh, but wait - that's after the computer makes it to the repair centre. If they refuse to take it in on a pretext, what redress do you have?