Question:
Extremely disappointed with Asus
When I first oreder/recieved my Asus Z70VA I was excited, This was my first laptop and was a perfect match for what I wanted. Then I started having red ghosting on the screen so I contacted my reseller (name withheld) got an RMA and sent it in. THAT WAS 1 MONTH AGO!!!! I so firggin angry I just wanna smash my laptop with a sledge then roll over it with a steamroller, then dump gasoline on it and laugh gleefully as I watch it turn to slag. I spent a lot of money for this POS and the frickin repair people have had it longer than I have. I tried to get a refund but my reseller refused, see I'd had it for 6 weeks by then. I've only had it for 6 weeks period. So I think I'm gonna take a loss and just sell it. I'll also never shop with my reseller again either. For a first experience that has been extremely dismal. If you wanna know who the Reseller was, PM me.
Mute1:mad:
Answer:
Re: Extremely disappointed with Asus
Theres no need to pm you for that. If you read through your other posts you do state who your reseller is. Kind of surprising. I belive your vendor uses chembook factorey for warrantee so that may explain it. I am really sorry for your troubles. We replaced all our screens with ghosting (numbering in the hundreds now) within 48 hours always. The only mistake we made was allowing one of those in cali to go back to asus which did come back with a new screen but worse ghosting. Sorry for your loss. Hope you can work it out with your vendor. 48hour turn around on this is what i would expect but not every vendor can provide...
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Re: Extremely disappointed with Asus
LOL, see. When I start thinking about it, I just start frothing and forget that I may have mentioned that. To make matters worse, I'm going to get raped if I try to sell it due to the new dual core lappys hitting the street now/soon. Anyone want to buy a laptop?
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Re: Extremely disappointed with Asus
What is your configuration? Ask for what price? Where are you located?
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Re: Extremely disappointed with Asus
Yeah, no offense but that is one way a company who physically builds your system is different from one who has it built for them... Technically if this was built through chembook, Asus is responsible to them, they are responsible to your dealer and it's only your dealer who is responsible to you......... when Asus isn't responsible to the dealer - there could often be issues and frankly - I'd let Asus slide on this, because you've been getting the run around and Asus can't defend themselves.... your notebook could have been at your dealer or at chembook for a lot longer than they said....... it could still be at chembook for all you know.... so, try to understand that.
Answer:
Re: Extremely disappointed with Asus
Dude I still dont understand. Why dont you get the screen replaced as i said we have done it over a hundred times now in the last few months, always fast always right (except 1 or 2 exceptions). Or you just dont want it period? Contact your vendor tell em how you feel. Call asus tell em what happen. Someone out there must care!!!
Answer:
Re: Extremely disappointed with Asus
OK, they are trying to replace the screen. I sent it to powernotebooks.com's repaire facility in Southern California, they sent that Notebook to Asus in Northern California, Asus said they tested (load of BS) it and could not find anything wrong. Frank at the So.Cal repair depot got it back and guess what? He was able to get the red ghosting (So much for Asus's Stellar service) so he had to send it back, now for some unknown reason it been sitting at Asus for God only knows why. When/If they get it fixed (Per Frank they were supposed to change the screen out the first time and they're supposed to do it change this time too) it will have to go back to Frank get tested then sent to me. If it's not fixed then back to Asus we go. So there you have my own little personal hell, all resulting from a bad screen that Asus was either to blind to see or to unintelligent to correct the first time. I might add that I included a typewritten letter and a video of how to reproduce the ghosting, so Asus has in my opinion NO EXCUSE.
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Re: Extremely disappointed with Asus
I thought about calling Asus but what do they care? I called my Vendor and got co-miseration, lotta good that does. Sure everyone feels bad but nobody has offered a solution either.
Answer:
Re: Extremely disappointed with Asus
Sam1 here's the config.
Asus Z70VA
2 GB Ram
AI X700
100GB HDD 5400RPM
ETC. I'm in Portland Oregon. thinking around 2K.
Answer:
Re: Extremely disappointed with Asus
Theres no need to pm you for that. If you read through your other posts you do state who your reseller is. Kind of surprising. I belive your vendor uses chembook factorey for warrantee so that may explain it.
ah you're right, search does reveal :P
anyways, I believe Powernotebooks uses Elite and Crown not Chembook. Chembook is commonly associated with Discountlaptops.