Question:
Acer LCD problem
I bought an Acer 5002wlmi in Oct 05. I mainly keep it on my desk and rarely move it. I have never dropped it. While working on it 2 or 3 weeks ago, the right 5th portion of the screen, became distorted. The image flickered like a bad TV signal. All I did was touch the back of the screen and the distortion ended. Then last week while working on the computer, the same thing happened. I touched the screen hoping to shake out the distortion again but it persisted. It continued and then eventually went blank. So now the right portion of my screen is dead. I can't see my clock or any items in the right corner of my task bar. And it's point less to maximize windows. Has anyone else had this problem? If so what did you do to fix it?
Answer:
Re: Acer LCD problem
was it making a low humming noise? my 5002wlmi is making a noise like a flouresent lite that is abought to burn out if i touch the back of the screen or turn of the lcd the noise stops im taking it in tommorow to be looked at i'll post what they say when i get it back hope fully it is'nt anything to serius i'd take it back and get some warrenty work done it shouldnt cost you anything for them to look at it
Answer:
Re: Acer LCD problem
...So now the right portion of my screen is dead. I can't see my clock or any items in the right corner of my task bar. And it's point less to maximize windows. Has anyone else had this problem? If so what did you do to fix it?
Is the right side completely dead? Or can you still make out icons and other images, but without any back light? Is it completely off even on startup and even if you went into bios? If so, you'll need to RMA it. The display panel will have to be replaced. If it was only flickering, I'd say it might've been a loose connection, but now that part of your screen is gone, it must be more serious than that.
Answer:
Re: Acer LCD problem
yes mine which i had just bought for a week had also encountered sth just like that!i dint know what was wrong with it.i didnt move it alot or press on it.then after noticing the problem i did just what u did!i pressed the lcd and it became ok but after some time a black vertical cloumn remained in the lcd.my notebook has a 3 year local warranty so it is being repaired now.they said the lcd had some sort of malfunction and needed to be replaced.i think acer lcds has some problems.the model is extensa 6601 with 15.4 wide crystalbrtie.experts plz comment on what the problem is with the acer lcds?and what should we do?!
can it be because of a refurbished model?i bought my laptop as a brand new laptop but i heard that the laptop might have been a refurbished one.what is your opinion about this?
Answer:
Re: Acer LCD problem
Well they shouldn't be selling refurbs without letting you know. If they say that it may or may not be a refurb, that totally sounds fishy and I'd say look elsewhere. You can also call them up or email them to make sure that the item was not a refurb or used. As for faulty screens, it's not an Acer thing, it's just one out of a bunch and goes for all manufacturers. I've seen it on the very best and I've seen it on the very budget too. Faulty hardware does not discriminate and should happen rarely.
Answer:
Re: Acer LCD problem
i live in a country where acer doesnt have any offices.in iran the prices r usually so much higher and also no good support.anyway;is there anyway to tell a brand new model and a refurb one apart?!im sure either they dont know what refurb means or they would simply say its brand new and they dont seem to be in any need of proving it!is there any definite way to recognize it?acer extensa was a model for gitex.can it have refurbs?tnx
Answer:
Re: Acer LCD problem
Well in the US, there should be a label affixed onto the unit and/or printed on the box. I dont know how it is in Iran, but you can try calling Acer Global and ask them. They'll just ask for you serial number and they could tell you if it was refurbished or not. If it was used or "refurbished" by some guy at the store you bought it from, then it wouldn't be in the system. You can contact the regional headquarters:
Acer Computer (M.E.) Ltd.
P.O. BOX 16951
Jebel Ali Free Zone
Dubai, U.A.E
e-mail: webmaster@acer.co.ae
Telephone Number: 009714-8813111
Facsimile Number: 009714-8812200
Call Center
Telephone Number: 800-4711
Hope that helps! :)
Answer:
Re: Acer LCD problem
tnx i will try that email addresses.i hope they say its not refurbished.no the guys at the store defintely doesnt have that much knowledge to refurb a laptop!and the package showed it was new also on the laptop box there were no label indicating a refurbished model.anyway i will try contacting acer.tnx
Answer:
Re: Acer LCD problem
we would be happy if you could say what was the faulty part of the lcd?i have heard that most crystalbrite screens tend to have problems.is it true?also why should this happen at the same side of the lcd of me and that guy?!what do u think might have caused it?tnx
Answer:
Re: Acer LCD problem
we would be happy if you could say what was the faulty part of the lcd?i have heard that most crystalbrite screens tend to have problems.is it true?also why should this happen at the same side of the lcd of me and that guy?!what do u think might have caused it?tnx
It could be anything, from a bad connection, to a bad inverter, or the lamps went out. Just like a bad CD drive or a bad battery. These are random things than dont normally happen, but is still covered under warranty. As for a CrystalBrite screen problem, I wouldn't say it's a worldwide problem, it was just by chance that you 2 had the same problem. If it was an epedemic, then you'd see Acer doing a major recall, and not putting them on more systems. I would say that "I take care of my stuff" too, but one day my old HP had only 1 side of my screen backlit, after 2 years of usage and out of warranty, I still replaced the panel anyways and it worked fine. If your systems are still under warranty, I'd say take advantage of the warranty and get it replaced. If its out of warranty, the cost of a new panel should be in the $350 ballpark.