Question:
HP support services. The worst?
Hello guys,
I've fallen in love with this HP dV5220us and would really like to buy it (from HP.com around 1100USD before tax and after rebates). Now i've heard horrofic stories about the bad HP support service? Can you verify that?
I opt for the 3 years express limited warranty and it's important to me that I get the support I need in case something does not work.
PLS. comment on this and if you want, let me know whether a HP DV5220us is a good choice? (I have to decide between Acer5102 and HP Dv5220us).
thank you,
christina
Answer:
Re: HP support services. The worst?
I think HP is, like other large companies, kind of hit or miss on its support. Sometimes you will get great support and others not so great. It just depends on who you get when you call. Anyway, I would recommend that you go to the "What Notebook Should I Buy?" section of the forum and fill out the FAQ that you see there. This will enable the experts on the forum to give you a good recommendation that you should be happy with.
Answer:
Re: HP support services. The worst?
There are people who would say, HP service is horrid and cant do squat in terms of service(Your out there ;)). But as HP is a massive company and lappyhappy stated, big companies sometimes tend to lag. The notebook your talking about, the dv5000, is a decent notebook with a nice feature set, but the newer model, dv6000 has come out and might be worth a look aswell.
Answer:
Re: HP support services. The worst?
To be honest and I am not bashing the India Support Center but if you get a US support center(Seattle, Fort Collins, Texas) they will be more helpful and care a little more about your problem.
Edit: The US support reps will actually talk to you while you are waiting also, so you don't get bored waiting for your pc to do what it's doing.
Answer:
Re: HP support services. The worst?
Hello Eric06,
interesting inf you've got.
So it's not true that there's only the India Support Center but there are also some others located in the US?
I am not afriad of saying this (no matter how much I'll get criticised from others for it) - I am NOT a fan of Indian support centers at all. That applies to more than laptops...usually the people overthere don't care what's happening here...and why would they? Most of them cannot even imagine what's going on here as I am not able to imagine what kind of troubles are they facing.
could anyone answer this one as well:
say my HDD in my DV5000t blows. What happens then? What it the exact procedure to get it fixed and how long would it take?
btw. Eric, why did you go for the DV5000z instead of DV5000t?
thank you for all your input,
christina
Answer:
Re: HP support services. The worst?
Every company will have horror stories about support even apple. Truth is the larger the company the more horror stories you will hear, example Dell. another truth is you will hear more about the horror stories than the good ones so it may sound like there just all bad. I had a issue with HP and wasnt able to solve it at the time because i was reformatting they gave me a case number and called me 3 times within the next 2 days to see if i had solved the problem. They were dedicated on the followup call to make sure everything was good.
Answer:
Re: HP support services. The worst?
Hello Eric06,
interesting inf you've got.
So it's not true that there's only the India Support Center but there are also some others located in the US?
I am not afriad of saying this (no matter how much I'll get criticised from others for it) - I am NOT a fan of Indian support centers at all. That applies to more than laptops...usually the people overthere don't care what's happening here...and why would they? Most of them cannot even imagine what's going on here as I am not able to imagine what kind of troubles are they facing.
could anyone answer this one as well:
say my HDD in my DV5000t blows. What happens then? What it the exact procedure to get it fixed and how long would it take?
btw. Eric, why did you go for the DV5000z instead of DV5000t?
thank you for all your input,
christina
If you call early in the morning or so you might get lucky and get the Seattle center. Online support is out of Texas. Fort Collins is the main support center so I am not sure if they take calls or not. There might be a center in Canada too but I am not sure.
When I had my 4800 laptop I called in and they sent me a new harddrive and I had it by the end of the week.
I chose the 5000z because I wanted AMD and it was cheaper. The 5000z had a little bit different offers than the 5000t did when I ordered about 4 months ago.
Answer:
Re: HP support services. The worst?
HP iPod support was in Canada. The accent gave them away.
Answer:
Re: HP support services. The worst?
I've had great luck using their online help method...in fact I've used it several times for sales inquiries and also warranty questions and each time they've come through solidly. I've gotten connected with someone within 10-15 seconds and I typically have my questions solved within a couple minutes. I for one like their support.
Answer:
Re: HP support services. The worst?
I just dealt with the HP service to repair my dv1000 notebook, which I dropped, and after dealing with that service and the repair quality, I am an HP customer for life. I was connected to the Call Center in India, but had no trouble understanding the reps. They were friendly, polite, and easy to work with. All it took was a 20 minute call, and they shipped the box to send my notebook in.
The repairs were 100%. Gave me a bigger hard drive than what I had, and a DVD burner, over just a DVD-ROM/CD-RW drive.
So I myself recommend HP. Their service, products, and customer support is all 110% in my view.
:hp:
- Jon-Michael.