Question:
Issues with HP dv2000 screen.....
First of all....hi everyone. I'm new to the forums.
Now that I got that out of the way...let's get to my problem. Last week, I bought an HP dv2037us from Staples. I needed a laptop for school.....and the only reason I ended up buying a laptop from Staples was because I had a $100 reward check to use.....plus, they had some great deals for back to school. The HP was on sale from $1150 for $999 + $50 mail in rebate. I checked out some other laptops to compare, and I really liked the HP. So I bought it. They didn't have it in stock, so they shipped me one 2 days later.
Then when I got home, I found this website and I read the review for the dv2000t and noticed the little disclaimer about the different screens HP uses for their laptops......how most in-store models have screens manufactured by SEC and most CTO models have screens manufactured by QDS.
Well, after I got the laptop and used it for a few days, I then went into CompUSA to compare the screen to other HP laptops. I saw 2 with screens from QDS and I was simply shocked at the difference in quality between the screens. The QDS screen was so bright, had such vivid colors, and incredibly great viewing angles.....while my screen seems so dull and lifeless. Not to mention it has terrible viewing angles. In fact, the viewing angles are so bad that there is no 'sweet spot' with it. The bottom of the screen has very noticeable light leakage so it's always brighter than the top....and even if my head is directly faced towards the center of the screen, the top corners are quite darker. If you move your head even just 1 inch in any direction, the brightness changes noticeably. The brightness is very uneven throughout the screen. And not to mention there are also 2 stuck pixels. I should also mention that some text also seems blurry.
So now at this point I don't know what to do. Should I exchange it at Staples in hopes of a better screen? Should I return it for a refund (which they are probably gonna charge a hefty re-stocking fee for)? Will I get my $100 reward check back? I'm just soooooooooo confused.
Sorry...I know this is a long post, but any suggestions would be greatly appreciated. I'm just really bummed out that some HP screens are great while others are shoddy. I don't think it's fair to pay $1000 for something and get a lower quality product because it was purchased in-store.
EDIT: Btw, I just wanted to add that besides the problem with the screen, everything else about the laptop is absolutely wonderful. It's super fast, the keyboard is great, wireless works very well, and it feels very solid. Good build quality.
Answer:
Re: Issues with HP dv2000 screen.....
So why didn't you get a QDS screen if they had to ship it to you? Was it from a warehouse or something?
I would just return it and custom order one online. They have the $150 off. A 50 dollar mail in rebate and a built in 100.
Some of the specs:
Operating System Genuine Windows XP Home Edition
Processor Intel(R) Core(TM) Duo processor T2400 (1.83 GHz)
Display 14.1" WXGA BrightView Widescreen (1280x800)
Graphics Card Intel(R) Graphics Media Accelerator 950
Personalization HP IMPRINT Finish + Microphone
Memory 1.0GB DDR2 SDRAM (2x512MB)
Hard Drive 80 GB 5400 RPM SATA Hard Drive
Primary CD/DVD Drive 8X DVD+/-R/RW w/Double Layer Support
Networking Intel(R) PRO/Wireless 3945ABG Network Connection
Primary Battery 6 Cell Lithium Ion Battery
Productivity Software Microsoft(R) Works/Money
For $1025
Answer:
Re: Issues with HP dv2000 screen.....
So why didn't you get a QDS screen if they had to ship it to you? Was it from a warehouse or something?
Because the dv2037 is a retail only model. It's not a customized order.
Answer:
Re: Issues with HP dv2000 screen.....
Because the dv2037 is a retail only model. It's not a customized order.
So just customize your own online.
Answer:
Re: Issues with HP dv2000 screen.....
So just customize your own online.
Yea, I know it sounds so simple.
But I'm probably gonna get screwed with a big restocking fee at Staples, and who knows if I'll get my $100 reward check back. Then on top of it I'm gonna still end up paying more if I buy one from online.
I guess I'll just go to Staples tonite and see what they have to say.
Answer:
Re: Issues with HP dv2000 screen.....
I think one could argue with Staples about the restocking fees if the screens are markedly different. Good Luck.
Answer:
Re: Issues with HP dv2000 screen.....
Ya, I would say argue with them about the restocking fee and use that 100 dollar thing in place of that. Then spend the extra 50 bucks to get the computer you really want.
Answer:
Re: Issues with HP dv2000 screen.....
Alright, thanks for the suggestions guys.
I'm gonna stop at Staples on the way home from work and explain the situation to them and see what they have to say.
Answer:
Re: Issues with HP dv2000 screen.....
Because the dv2037 is a retail only model. It's not a customized order.
Just for clarification, I purchased my dv2050us from Fry's, and it has the QDS screen, so it isn't ALL store purchased DV2k's that come with a bad screen.
My screen is excellent, very bright, even easy to view outdoors.
Just wanted to clarify, for the benefit of other readers.
Don't automatically rule out purchasing from a store, just verify which screen they include.
To the OP, I'd suggest you return it, or see if they have any with the QDS monitors. I think this is a legitimate reason to return a computer... that's why stores have a return period.
Answer:
Re: Issues with HP dv2000 screen.....
Just for clarification, I purchased my dv2050us from Fry's, and it has the QDS screen, so it isn't ALL store purchased DV2k's that come with a bad screen.
That's why I said 'most' in my original post.
Btw, I went to Staples, I'm gonna exchange it for another one and see how it is.
If it's the same, I'm gonna return it.