Question:
Dell Chat Support Experience
Terrible. Horrible..every imaginable adjective to describe a truely dissapointing experience.
I am still in Chat, and into the 1hour+ battle, I am on the losing end. Over a week ago I explained that I wanted to recieve discs for software as I was reformatting.
They confirmed to me that Sonic was being sent out. Today they are refusing to send it, and are telling me to buy it. They are even kind enough to offer a $10 coupon that might cover the cost of it.
I recieved the free back pack they had a promotion for. I even recieved backup CDs of stuff that I already owned. THey have sent PowerDVD seperately..but continue to refuse service of sending the Sonic software that is already installed on the computer.
For a $1800 computer, this experience is down right saddening.
Answer:
Re: Dell Chat Support Experience
There's Dell for ya. Keep on buggin' them.
Answer:
Re: Dell Chat Support Experience
Hysterical now:
7:31:25 PM Sup Nivedita Sengupta i do see that you order the computer online.
7:32:01 PM You Yah.
7:33:22 PM Sup Nivedita Sengupta You got what you opted for.
7:34:05 PM You That is the best line from support ever, may I share it with the internet?
Answer:
Re: Dell Chat Support Experience
"You got what you opted for." Uh huh. I'm assuming you, "kylerg" are "You" in this convo. and Nivedita Sengupta is the Indian fellow Dell is outsourcing too?
Interesting convo., go on....
Answer:
Re: Dell Chat Support Experience
This is the type of reason why Dell was not my first choice for a system. No wonder why their sales are slumping.
Answer:
Re: Dell Chat Support Experience
why would dell send you free stuff?
Answer:
Re: Dell Chat Support Experience
Why would it already be on my Hard Drive, if I did not pay for it. I want a hard copy, not it buried in their recovery image.
Answer:
Re: Dell Chat Support Experience
...and I heard that Dell Chat Support was prompt and provided customers with quick and easy solutions...(compared to on-the-phone customer service)
Answer:
Re: Dell Chat Support Experience
yeah, I have lost PowerDVD that way too. Among garbage there were two jewels.
Answer:
Re: Dell Chat Support Experience
Coming up on over 1.5 hours and this dude is not budging. A $10 coupon is the best he can do.