Question:
DV5000 Keyboard--How worried should I be?
Okay, I have my heart set on the DV5000, but the number of negative posts about the keyboards is making me wonder. There are negative posts about every brand of laptop in this forum, but they vary. However, This keyboard problem seems to be the standard complaint.
So What's up with it?
Answer:
Re: DV5000 Keyboard--How worried should I be?
Really, the keyboard issue is kinda worrysome, but from experience and also making sure my cousin's dv5000 is set, she hasnt had a problem since march(shes on it right now). To make sure, and if your willing to, you could try to see the contacts for the keyboard(kinda technical though).
Answer:
Re: DV5000 Keyboard--How worried should I be?
The keyboard issue is very problematic. Very.
But as I said in the other thread, it's not just that you should worry about. The actions of HP's CS team so far are far more worrysome than any keyboard issue. What happens if your HDD dies and you're outside of the store return policy and under the HP warranty? How difficult will it be to get them to replace it? Or what happens if a hinge breaks? In all likelyhood, they'll blame you! Or what happens if your keyboard starts to have problems AFTER the return period? What kind of hell will you have to deal with to get them to fix it?
With the experience I'm having right now with my USB 2.0 speed issues, I'm afraid to see what would happen if it were anything else and how they would treat me then. I would just go to the store where I have an extended warranty and get them to replace it. Fry's actually honors their warranties, unlike Best Buy. HOwever, the store is so far away and they said I would have to complain of it multiple times... I can't afford that much gas or time driving 120 miles multiple times to get the system replaced.
I just hope I'm not stuck with this lemon. If I do get stuck with it, I will never ever buy a Windows PC ever again. This is the final draw for Windows PC customer support. Because I know if this were Apple, they would have sent me the box to ship it back to them for a replacement WEEKS or even MONTHS ago. Or I could have walked into the Apple Store and got it replaced on the spot, even had all my data transferred over without a hitch. But not with HP. If I have to ship this back to them I know I'll have to backup my data ahead of time because they're not kind enough to image the HDD or transfer anything over.
Answer:
Re: DV5000 Keyboard--How worried should I be?
I had my heart set on the dv8000t, and after reading about the issues with the keyboard, I decided to go ahead with the purchase anyway. I didn't think it would happen to me, because I figured it was only a small amount of people who had the issues, but sure enough I noticed issues with my keyboard after the second day. I would really take the issue into consideration before you make your purchase! Try looking at the dv6000--it might have a better keyboard...
Answer:
Re: DV5000 Keyboard--How worried should I be?
Stay away from HP...keyboard problems are an ongoing problem with HP. They refuse to acknowledge the problem and don't seem to have a fix.
A laptop without a fully functional keyboard is nothing more than a very expensive paper weight.
Answer:
Re: DV5000 Keyboard--How worried should I be?
Okay, I have my heart set on the DV5000, but the number of negative posts about the keyboards is making me wonder. There are negative posts about every brand of laptop in this forum, but they vary. However, This keyboard problem seems to be the standard complaint.
So What's up with it?
If you ordered the laptop from HPShopping, you will have 21 days from the day you receive the laptop to decide to keep it or get something else. In any case if the issue pops up on your dv5000 you can just return it and they will refund the full price and cover shipping. So, I suggest checking it out yourself and if the problem exists in your laptop then just return it.
Stay away from HP...keyboard problems are an ongoing problem with HP. They refuse to acknowledge the problem and don't seem to have a fix.
A laptop without a fully functional keyboard is nothing more than a very expensive paper weight.
I have a HP. I dont have any issues my keyboard. So please stop generalizing it as a problem with every HP. From the threads in the forums, it seems to be isolated to the dv5000 and the dv8000 series only.
Answer:
Re: DV5000 Keyboard--How worried should I be?
miner, it really seems that the keyboard issue is a major issue for many many people. Including a particular person in the specific dv8000 keyboard thread that had to file a complaint with the BBB.
And as I said in the other thread, no contact from my case manager.
Answer:
Re: DV5000 Keyboard--How worried should I be?
I have 3 dv8000t laptops all with no issues...
Answer:
Re: DV5000 Keyboard--How worried should I be?
BeachesAndMusic. Hi. Everytime I start a new thread about HP computers you are there! :eek: Now, I have read your entire story and I know you hate HP with a passion. I get it. Just wondering if you can maybe chill just a little.:o
Now, to the rest of you, Can you suggest a good alternative HP that I can consider as well? One that is very similar to the DV5000 in appearance? I saw it in Circuit City and fell in love with it in every way.
Answer:
Re: DV5000 Keyboard--How worried should I be?
I have a sticky right shift key (dv5000). The keyboard is pretty much usable. It's mostly an annoyance that comes up every once in a while.