Question:
Inspiron E1705...
So I got my Inspiron E1705 last tuesday and this machine has been a nightmare. From the time I pulled it out of the box stuff has not been working right. This machine like has a mind of its own, screen will randomly go black, it will randomly try to go into standby mode and then crash, and sometimes it won't turn off. I had to deal with so much tech support they finally decided that the LCD needed to be replaced. Meanwhile I got a tv tuner from them also I was trying that out one day, after 20 minutes of use the thing died on me.
The technician came to replace the LCD and I was talking to him for a bit and he explained to me what he thought the problem was and didn't think that the LCD would fix it. He called to talk to someone there cause he wanted to try and actually get this working for me. They said no, they thought it was the LCD and thats what he was out there to replace. So thats what he did. Sure enough the problems continued after he left. I finally got fed up and am having a new one sent to me. I'm kind of wondering if its really worth the potential hassle again or if I should just get a refund and go with another company instead I'm thinking Sager. Oh and with the TV tuner they have a new one in the mail on its way here. I will say that once you get through all the BS with the dell tech support they can be useful. But this has just been frustrating.
Answer:
Re: Inspiron E1705...
Other than sorry for all your pain, the thing that most bothers me is they wouldn't allow the tech to implement his fix. What better solution that an experienced tech diagnosing the problem.
If Dell is sending a replacement, then that's all you can expect. Lemon's happen.
Hermit
Answer:
Re: Inspiron E1705...
That's sad incident. I'm using the same model but no problem so far. I guess, you give the replacement a try and if it still give you problem, you'll sure come up with a decision - ask for replacement again or refund it (you got 21 days satisfaction policy).
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Re: Inspiron E1705...
I decided to refund it actually, I was annoyed when I saw that it offered the ATI card for it now, and so I was asking if it was possible to upgrade to that with the replacement, and they said no. So I'm going with a refund. Dell annoys me. Also the person couldn't tell me how returning it worked like if I had to mail it or what. The person said I had to wait until I got a call from a person who will have that information for me. I think I may just order one from another company if I decide I want to deal with a headache of a laptop again....
Answer:
Re: Inspiron E1705...
Refund will take some time. The person who will call you is I think their Customer Care who will explain the process of your refund request. Depending on how you paid. Some took 6 weeks to get the full refund while others is less than that.
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Re: Inspiron E1705...
I too have been having problems with my 1705. It will not hold a wireless connection. Having seen so many threads on defective 1705's, I am beginning to think that lemon is the norm, not the exception and I should start the return process as well. I did not realize that they have only a 21 day return policy.
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Re: Inspiron E1705...
Just curious.. where is your i9400 notebook manufactured?
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Re: Inspiron E1705...
I think all Dell notebooks are made in Malayasia. :)
Answer:
Re: Inspiron E1705...
don't wait for them to call or reply in email b/c they will take a long time. call 1-800-624-9897 option 4, choose from home or business, then enter your customer/order number and wait. waiting is not long. they will ask you why you want to return it. they will usually approve your return and give you a Return Credit Authorization Number. ship the system and everything they give you in the original dell pakage. backup information and delet all confidential information. must put the RCA# on the brown box. they might give you free shipping which they will provide free of charge and will schedule a date with UPS for them to pick it up. they will make 3 trip to pickup your package if you get free shipping, after that you have to do it yourself. if no, the shipping cost will be under $8 if in state and $16 for outstate. they will give you a return address.
Answer:
Re: Inspiron E1705...
I think all Dell notebooks are made in Malayasia. :)
Thanks. Mine is made in China (that's what the box, battery and machine says). Good thing not made in Malaysia :p (just kidding).