Question:
E1505 crashed, potentially from Bluetooth? PLEASE HELP! I'm at my wits end!
I've been around and around with this thing since last night.
Here's what happened:
First I recieved the laptop on Friday (4-7), and removed all bloatware, etc.
Then I used Dell's remove restore utility to get my 4 gbs back.
I installed a few progs (itunes - you've got to hear RadioLeo, antivirus, Firewall, FairUseWizard, etc).
I had an issue playing DVDs inside windows (choppy, etc) and in desparate attempt, "upgraded" windows with the disk I bought from Dell. Worked like a charm, DVDs played nicely, all was well.
Then last night I decided to add Office XP 2003 Student and Teacher edition (I bought it when I was a student, and my wife is about to go to school, so there...)
install goes okay, and everything is fine. However after the "upgrade" Windows keeps recognizing my BT card as "new hardware", and asking me to install it. Despite the fact that BT is working fine, I let it search for the components, it finds them, and brings up a dialogue telling me NOT to install it, this may cause system instability, etc, etc. Anyway, I get tired of the New Hardware notifications, so I decide to install it (did it once before anyway).
Everything seems to be going fine, wife and I are on the hotel bed, I've got a DVD being encoded for play on my Palm LifeDrive, and she is typing a resume. Then... restart.
That's odd, I think, but okay. Open Word, recover document, type a minute, restart.
Okay, maybe I need to update this new Office...running Windows update... restart.
Well, this is crazy... Pull out handy disk, and proceed to boot from disk. Attempt to repair Windows... nothing. Run prelim diagnostics, nothing wrong. Check BIOS, nothing. Safe Mode doesn't even work...
So I decide to go ahead and Format :::gulp::: this should fix it.
So, delete partition, format partition (quick), begin Windows install, get to ~37 - 35 mins remaining...restart.
Repeat
Try to format Long ... same thing.
Run more diagnostics, nothing.
Come to work, spend 45 mins on chat with very nice Dell person, do same things, but at least now (since I disabled BT radio) I get error screens. Before, no error, just restart.
SO I start again, format long, install windows... same thing.
This is really bad. So I go into BIOS, disable all BT related items, restart...voila! Windows installs.
Get all the drivers updated, flash BIOS, Windows is up and running... finally. However, now at various odd times it still restarts, and I don't know why. So far it's restarted with MediaCenter, and while adjusting display properties. Also I went to add / remove programs and clicked on windows components to get rid of Messenger, and it restarted.
What is causing these random restarts? I have a clean system, squeaky now. I even reflashed the BIOS after I got Windows working again. Will an update (once I get to the net with it) help? Is this a sign of a deeper underlying problem? Please help me!
P.S. Will the CyberLink, and Sonic cd's cost anything from Dell? How do I request them?
Thanks in advance
Answer:
Re: E1505 crashed, potentially from Bluetooth? HELP!
For the disc question, no it won't cost you anything. Call or chat with Dell's Tech Support and request the two discs. You should receive them via UPS/FedEx/DHL within 2 business days.
It the BT driver was causing a problem, that that could be the reason for crashing. If you go to control panel-->administrative tools-->event viewer-->system, you'll see a list of errors and codes that were logged into your system when your laptop crashed. I can't remember exactly, but I think you can double click on the error and it will give you more information. If you can tell us source, category, and event hopefully we can figure it out.
Answer:
Re: E1505 crashed, potentially from Bluetooth? HELP!
Thanks SG,
Well, it's been through about 6 formats since then. I'm on it now, hopefully it'll stay soon.
Edit: It did crash once since I got it back up, and this was the only warning...
The server could not bind to the transport \Device\NetBT_Tcpip_{7027D45D-6EF2-4222-97F1-CB3ED611294F}.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Does that help?
Answer:
Re: E1505 crashed, potentially from Bluetooth? HELP!
You probably already know this, but Dell has brand new driver and firmware for Bluetooth 350 on their website, which might help if the BT is the source of the problem. My BT acted weird right out of the box, until I installed the update, but it never crashed like yours. The only crash on mine occured while loading a VPN client... completely unrelated to the BT issue. Good luck figuring it out.
Answer:
Re: E1505 crashed, potentially from Bluetooth? HELP!
Okay, another crash, this time two errors and two warnings.. the errors are on service control managers and say The ScRegSetValueExW call failed for Security with the following error:
Access is denied.
One warning is on BThusb and says
Windows cannot store Bluetooth link keys on the local transceiver because it cannot determine whether proper security is enabled for the device.
and one is the same as the last one... what can I do?
Answer:
Re: E1505 crashed, potentially from Bluetooth? HELP!
You probably already know this, but Dell has brand new driver and firmware for Bluetooth 350 on their website, which might help if the BT is the source of the problem. My BT acted weird right out of the box, until I installed the update, but it never crashed like yours. The only crash on mine occured while loading a VPN client... completely unrelated to the BT issue. Good luck figuring it out.
Is this the one you can download from the drivers page for E1505? If so, that's what I just ran, and it installed a firmware update. It is acting somewhat better, but seems prone to restart at any moment!
Answer:
Re: E1505 crashed, potentially from Bluetooth? HELP!
Another crash... this time I get an errror with this message:
The master browser has received a server announcement from the computer TOSHIBA that believes that it is the master browser for the domain on transport NetBT_Tcpip_{7027D45D-6EF2-4222-9. The master browser is stopping or an election is being forced.
One new warning says:
The browser was unable to retrieve a list of servers from the browser master \\TOSHIBA on the network \Device\NetBT_Tcpip_{7027D45D-6EF2-4222-97F1-CB3ED611294F}. The data is the error code.
One says:
A request has been submitted to promote the computer to backup when it is already a master browser.
And two new warnings, along with all the others I've mentioned.
Answer:
Re: E1505 crashed, potentially from Bluetooth? HELP!
Forgot this one:
Printer Driver Microsoft Office Document Image Writer Driver for Windows NT x86 Version-3 was added or updated. Files:- mdigraph.dll, mdiui.dll, mdiui.dll.
Answer:
Re: E1505 crashed, potentially from Bluetooth? HELP!
I did some searching and found some info on similar activities from Windows, and I think I may have fixed the problem, I had to set the Computer Browser to manual after running services.msc. Do you guys know anything about this? I also added some more software from Dell's site. I've somewhat taxied what had been crashing the system, and it seems to be working fine... thankfully. Thanks for the info on looking up the error codes, I didn't know anything about that!
Answer:
Re: E1505 crashed, potentially from Bluetooth? HELP!
I think, from the research I found that what was basically happening was that bluetooth was acting like another computer on the network and was trying to be "master" of certain areas... Windows didn't like that, and it would restart. Last night I got it to crash while updating, but only got a Windows Update error. The BT error hasn't shown up again. I've had some seemingly related warnings, but a few days of use should show me how it really is acting.