Question:
Cannot Unlock My Safe - Vaio SZ TPM module
Hi,
After clearing out some spyware I cannot access My Safe. The finferprint is accepted, but when I try and open it I get the error message:
Any clues on how to sort this out; I have to keep my data there as it is reasonably important.
cheers, z
Answer:
Re: Cannot Unlock My Safe - Vaio SZ TPM module
Hmm, I have a nasty feeling that all is lost. Rule #1. Don't put ones trust in new fangelled technology. If anyone knows how to get my entire life out of the TPM box..., let me know :)
Answer:
Re: Cannot Unlock My Safe - Vaio SZ TPM module
I'm not sure if this is helpful, but I seem to remember warnings in the manual about encrypting certain files with the TPM system. Encrypting these system files would result in big issues.
Answer:
Re: Cannot Unlock My Safe - Vaio SZ TPM module
All files were in plain text, but I don't think that this was the problem, since the system cannot open/unlock or do anything with the My Safe place. After I pass the fingerprint test, it then refuses to do anything withthit other than the above error message.
Does anyone know where I can get support for this, be it paid or not, because some of the the data was irreplaceable? I don't know if this TPM/My Safe is a feature of MS, or another company, nor who would be responsible, and I have no idea whether it is a hardware or software problem.
Answer:
Re: Cannot Unlock My Safe - Vaio SZ TPM module
I already had this problem...Do you have Zone Alarm Installed?
Answer:
Re: Cannot Unlock My Safe - Vaio SZ TPM module
No.I have avast anti-virus and LavaSoft Ad-Aware anti-spyware. I know that LavaSoft is OK, but avast I installed recently. Lets have a look at this... brb.
Answer:
Re: Cannot Unlock My Safe - Vaio SZ TPM module
Ok look to recover your safe try this:
Ad-Aware makes a backup aka quarantine your full selection. Go that tab in the software and click restore. Or do a "Manual Restore" from the selection and think out which spyware it could have deleted.
Let me know...
Answer:
Re: Cannot Unlock My Safe - Vaio SZ TPM module
I have found the problem.
Avast takes control and blocks access to the Safe. I disabled Avast (it runs as a service) and I could access My Safe and all files were there, and when I enabled the service I could no longer access My Safe. Same message as I described earlier.
(Thanks aerosense for the info)
Answer:
Re: Cannot Unlock My Safe - Vaio SZ TPM module
The Avast On Access protection was the one casuing the problem as Zii said. Is there something that can be done so that we dont need to turn it off just to access the safe?
Answer:
Re: Cannot Unlock My Safe - Vaio SZ TPM module
I sent a support tic to the software manufacturs. Awaiting a reply.