Question:
Dell Chat - your're talking to a computer!
I've noticed of late that these corporate chat programs like Dell and especially Ebay are just computers giving pat answers programmed in. Has anyone else felt this way?
Answer:
Re: Dell Chat - your're talking to a computer!
I doubt that is the case. I think with dell you are actually talking to someone but they use a troubleshooting tool to give you information. I have heard that the techs are usually helping 3 or 4 people out at the same time though.
Answer:
Re: Dell Chat - your're talking to a computer!
uh is this service offered to canadian dell owners? and where is it
Answer:
Re: Dell Chat - your're talking to a computer!
Yeah, my responses were to fluid to be a computer -- thought some response were defintely copy/pasted from some other place.
Computers can do a lot, but AI is still an area that is not meeting the promise of the movies :p
Answer:
Re: Dell Chat - your're talking to a computer!
It is like talking to a computer. There is actually a person there, but they use a ton of programmed responses. I talked to a guy for 40 mins and he only began to type towards the end. You can tell pretty easily if its them or a programmed response.
Answer:
Re: Dell Chat - your're talking to a computer!
uhhhhhh come onnn where to i go for this
Answer:
Re: Dell Chat - your're talking to a computer!
Here's the one for the US, I didn't see one for Canada...
http://support.dell.com/support/topi...=us&l=en&s=gen
Answer:
Re: Dell Chat - your're talking to a computer!
You could always go on their support chats looking for a date... that'd be a pretty good way to tell if its a computer or not. ;)
Answer:
Re: Dell Chat - your're talking to a computer!
I doubt that is the case. I think with dell you are actually talking to someone but they use a troubleshooting tool to give you information. I have heard that the techs are usually helping 3 or 4 people out at the same time though.
definitaly seems like it, but I asked a single questions and he or "it" just changes the subject, and then about 20 minutes later I got a responce in the middle of a different subject..weird
Answer:
Re: Dell Chat - your're talking to a computer!
Yeah, I've had some accidentally respond to my questions with stuff that doesn't apply, so I'm sure that it's a real person, and it also is pretty obvious that they talk to multiple customers at the same time because they usually follow that up with something along the lines of "I'm sorry, that response was meant for another customer". I've generally had good experiences with the online chat though.