Question:
@#!$!! I broke my iBook
man, i wish apple hadn't made the ibook so hard to get into. i was trying to swap the 40 gig drive it came with, with a new 100 gig drive. but during dissasembly, i broke off the socket that connects the start button to the mobo!! :( :( i barely liffted it and the bare contacts just snapped right off. now i can't turn my ibook on.
im hoping that i can maybe get apple to repair it on warranty as i still am under warranty. i was thinking of saying that it just stopped working and that i can no longer turn it on. i put it back together quite cleanly, barely any sign of "tampering". the back edge is jagged a little bit from some prying. but other then that, it looks fine. anybody have any suggestions as to what i could say to apple to help convince them that it was defective (which perhaps it was?? (Wishful thinking of course)).
Answer:
Re: @#!$!! I broke my iBook
Ehhhh, well, goodluck, though I can't really say whether or not Apple will honor their warranty or not, since it is pretty obvious it was tampered with, since it shouldn't break that easily.
Goodluck.
Answer:
Re: @#!$!! I broke my iBook
Sounds like a great excuse to get a new MacBook to me. :p
But seriously, that blows. Apple seem very vigilant about putting any potential warranty repairs under pretty close scrutiny, and if they detect the pry marks on your case then they've got pretty good grounds to lay the onus on you. And even if they don't, since it is a hardware problem you're sending it in for (power button not working) you can bet your sweet behind that they'll open it up and discover the broken contacts anyway. IMHO it sounds like a no win situation, but I guess all you can do is try. Good luck to you.
Answer:
Re: @#!$!! I broke my iBook
Ehhhh, well, goodluck, though I can't really say whether or not Apple will honor their warranty or not, since it is pretty obvious it was tampered with, since it shouldn't break that easily.
Goodluck.
thats the thing tho, it did break off really easily. i've toyed with many an electronic device (also have made my own micro controller from scratch). and feel safe to say that it should have been stronger then that.
Answer:
Re: @#!$!! I broke my iBook
Personally I'd go ahead and just be honest with them about what happened, and hope they might be able to fix it for you, even though it might not be a warranty issue per se. It's not like Apple doesn't expect people to ever take their iBooks apart, and I think if you just said you were genuinely working in there and that part broke, you might just get them to repair it. It strikes me as something that, if it does require paid repairs, shouldn't cost all that much to repair.
Answer:
Re: @#!$!! I broke my iBook
It's not like Apple doesn't expect people to ever take their iBooks apart
On the contrary, they actually don't ever expect (or want) people to take them apart. They specifiy a very finite number of user upgradeable parts under the keyboard on the iBook, and the HDD isn't one of them. Essentially if anyone other than an Apple Authorized Service Provider cracks open your case you've automatically violated your warranty, end of story.
Answer:
Re: @#!$!! I broke my iBook
I'm with zadillo on this one. Tell Apple what happened (the truth) and leave it to them.
Answer:
Re: @#!$!! I broke my iBook
I'm sure apple has seen others who have inadvertantly broken their ibook trying to replace what should be a user-replaceable item. Chances are Apple will be stringent on their policy...
You probably disassembled the laptop incorrectly if you were breaking off connectors. If it doesn't look like it has been tampered with, I'd try sending it in just saying the problem, not how it happened. If it does look pretty damaged, I'd try to fix the part myself. It's just a connector, how bad can that break? Best case scenario, it'll be a quick 5c replacement part...worst case, you'll have to solder the connector back on (unlikely). If it's the latter, I'd pay an experienced shop $15 bucks to do the job...that is, ofcourse, if Apple charges $15+ for a repair.
It would be a whole other story if you slipped and took out a line of traces with your screwdriver. A connector doesn't seem like that big of a deal, but I have no idea exactly what damage has been done.
Answer:
Re: @#!$!! I broke my iBook
On the contrary, they actually don't ever expect (or want) people to take them apart. They specifiy a very finite number of user upgradeable parts under the keyboard on the iBook, and the HDD isn't one of them. Essentially if anyone other than an Apple Authorized Service Provider cracks open your case you've automatically violated your warranty, end of story.
Ahh, didn't realize that. I guess that is something they have changed with the MacBook then (where the RAM and hard drive are both easily user replaceable, and which they provide instructions for).
Answer:
Re: @#!$!! I broke my iBook
I say LIE! Lie all you can to get Apple to fix it under warranty. Deny you ever opened it (well, don't bring it up unless they do, then deny). It's a warranty - they can fix the problem, so let them. You paid good money for the computer and warranty, do what you need to do to keep that computer working - Apple can spare a few dollars to fix a computer...