Question:
Gateway NO return policy after 15 days beware
Gateway Has really bad customer service[/size]: I spent $2800.00 on custom laptop for gaming. after 24 days it crapped out.... The Gateway policy is that YOU have to pay them $45.00 for them to send you a box to ship it back to them to fix it! after they had it back for over 10 days and still didn't know what is wrong with it or when I would get it back...I told them to just send me my money back and they got downright nasty with me. I talked with two people in customer service and they told me there was nobody else to talk with "NO returns after 15 days" "They will just fix it and send it back"
I am so disappointed with Gateway. I also had to sign a form that came with the $45.00 return box that said I would approve the charges to my credit card for any "uncoverd repairs that were needed" If This form is not signed; Gatway will simply return the laptop in the condition they received it in.
I've only had this laptop for 24 days !!!!!! I will never buy Gateway again Don't you make the same mistake.
I was told for sombody to come to my house to fix it was only if I bought the "extra plan" but found out that when they come over they just put it in a box most of the time anyway. Ther is NO service center for Gateway unless you "want to bring it to Texas" !!!!
I am still without my system or any idea when I will see it ....I don't even want it I just want my money back $2800.00 plus my $45.00 !!!!:(
Answer:
Re: Gateway NO return policy after 15 days beware
Thats a shame. Sorry to hear that.
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Re: Gateway NO return policy after 15 days beware
Sorry to hear that. If you paid with a credit card that extends your warranty, maybe you can get repairs from other repair centers in the future.
I had a bad experience trying to BUY a Gateway by dealing with someone on the phone, and my gut instinct was to stay away.
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Re: Gateway NO return policy after 15 days beware
are you serious or just being bitter? Doesnt sound right that a company like gateway would act like that
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Re: Gateway NO return policy after 15 days beware
i can understand because they are losing a lot of money. But sorry to hear about that
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Re: Gateway NO return policy after 15 days beware
I understand your feelings towards Apple right now, but there is no need to post this 4 times on our forums. Once would be suffice.
SG
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Re: Gateway NO return policy after 15 days beware
I am wondering why is this in the apple forums >.< ?
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Re: Gateway NO return policy after 15 days beware
I am wondering why is this in the apple forums >.< ?
Me too. :confused:
I saw it in News and Reviews and a couple others previously. How'd it end up here?
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Re: Gateway NO return policy after 15 days beware
Feelings towards Apple?
This is Gateway, not Apple. Yes, why in the world is this thread located in Apples forum.
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Re: Gateway NO return policy after 15 days beware
Gateway...Apple...hmm, they kind of sound the same.