Question:
What's The Real Deal With Dell
Hi everyone. I'm in the market for a new laptop. I want to spend less than $1000, need a CD/RW--dvd, need wireless. Those are the main needs. Dells seem to fit my budget and have what I need. But I've been reading a lot and consistenlty read problems regarding the customer service and the preloaded software. On the other hand I have a friend who bought a B120 about 8 months ago for around 650 and he's had no problems. So what's the DEaLio?
Answer:
Re: What's The Real Deal With Dell
Preloaded software can be easily disposed of if you know how to do a clean install--I'm sure there are step by step guides on this forum.
Customer service for Dell, contrary to your belief, is actually to most many customers' satisfaction. You've been reading only the bad cases. A vast majority are good ones.
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Re: What's The Real Deal With Dell
Its up to you on how to approach the preloaded junk: Reformat or Manual Cleaning.
Customer service is okay, but they outsource so be prepared to be frustrated sometimes.
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Re: What's The Real Deal With Dell
Dell is a decent company, but there quality of product has gone down in my opnion. Many notebooks nowadays are sleek and have a nice fit and finish. Dell Inspiron line doesnt. They look bigger than what they could actually be and also the bumper look doesnt look too nice either. If they go the same path of newer design such as the m1210 into there Inspirons and up the quality, they might get more people.( I used a Dell Desktop for over 4 yrs and it was a good platform, but right now, Dell doesnt do it for me right now and lets have the discussions commence! :)
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Re: What's The Real Deal With Dell
Ive had a few run-ins with Dell customer service since i got my e1705 last month and its all been positive.
The first was to get the CDs for reformatting and they were delivered 2 days after I called.
The next was because my optical drive was broken and again, the new part was here in 2 days.
The third time was to try and finagle a free backpack out of them. This was the only time where i had any problems with their customer service. But in their defense, it was totally legitamite. I didnt qualify for the promotion for multiple reasons but on my 4th or 5th try I got a really helpful rep, who let me get any bag I wanted.
So, I'd say their customer service is excellent based on my limited experience.
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Re: What's The Real Deal With Dell
I think dell's a very respectable company that creates good products for those on a budget but still want alot of features. I agree that inspirons look like...i don't know wat they look like...but they still tend to be good quality computers. As for their customer support, they're just like any other company. There will always be caes of frustration with waiting and trying to get yourself heard. But overall I'd say their customer support is pretty decent.
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Re: What's The Real Deal With Dell
Dell will be the way to for budget minded people, because its your call on the features you want in the pc in a price range. Its a great deal.
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Re: What's The Real Deal With Dell
Dell is a good fit for many consumers. They offer the most computer for your buck. They are able to offer such low prices because they deal with such a high volume of computers. I have had good experiences with them; but this is my first laptop. I have the e1505 and have had no problems with it so far. I will admit that it is a bit heavy, clunky and largely plastic--but I couldn't get this kind of hardware in any other notebook for the price. Kind of like the newer corvettes--the best car for the money. They have good performance but are not as luxurious or branded as bmw, maserati or mercedes.
If you have a budget under 1k--dell is likely one of your better bets. They have better quality than a company like averatec, but everything depends on your needs.
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Re: What's The Real Deal With Dell
thanks. Nice to hear at least some nice things. Don't think I'd feel comfortable with the reformatting. I'm not computer savvy, and I've read post that talked about drive partitioning and drivers, etc. Now, manual, I think I could do. Is that just going in and deleting programs? Is that as effective as reformatting?
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Re: What's The Real Deal With Dell
I have been very very impressed by dell lately, I couldn't believe it. I have a Swiss Gear Backpack coming from dell, a 15" skin, and a free OS installation disc. I am very happy.