Question:
Absolutely astonishing
So as many of you have had with your T61s (or atleast a few) you have suffered freezing problems when running off of battery. Well before I saw the fix I sent it away to Lenovo for repair. Well I get it back today and no matter whether or not I am plugged in or on battery it freezes (even with the fix).
Now they wont let me exchange it or anything since it is outside the window (despite me spending weeks with them trying to figure out the problem), so now I have to wait for some sort of customer service department to phone me to try to get this resolved.... Sorry for the rant, but just curious how difficult will it be for me to just get a refund out of them?
Answer:
Re: Absolutely astonishing
sounds like you got a lemon.
get a new one out of it.
Answer:
Re: Absolutely astonishing
I had the EXACT same problem. I sent it in to depot. Prior to that my only problem was it would lock up on battery. No BSOD, and it would work fine on AC power. I get it back and within minutes of turning it on I get a BSOD. Since then, dealing with their tech support and customer service has been an absolute nightmare.
I also tried to return it or get a replacement and they said I was past the 21 day window, despite the fact that it was only past the window because it was being repaired. After hours of back and forth and being routed to 3 or 4 different departments, they finally said they would escalate my call and I would be contacted by someone within 1-3 days. That was on Tuesday, its now Monday and I haven't heard anything back yet. I called today and they said the case has been escalated and they couldn't do anything and I should be contacted within 72 working hours (which I guess if they only work 8 hours a day I could be in for a long wait).
I decided to just call up my credit card company, I told them what had happened and they said I could dispute the charge, so I did.
Answer:
Re: Absolutely astonishing
American Express to the rescue ;)
Answer:
Re: Absolutely astonishing - DEAD
Go with the T60 series if you are interested in reliability. I’ve been using my T60 &T60p daily and have never experienced a single freeze-up or BSOD. That's the way it should be.
Answer:
Re: Absolutely astonishing
Not lenovo. This is due to the faulty Intel iaStor.sys SATA driver, it freezes up computers when EventID 9 occurs.
It looks somewhat like this: "The device, \Device\Ide\iaStor0, did not respond within the timeout period."
If you inspect you System Event Viewer you are likely to find it there.
Answer:
Re: Absolutely astonishing
Yes, jmwein, please refrain from judging a brand without any evidence.
Answer:
Re: Absolutely astonishing
Is this Windows Vista or XP?
Answer:
Re: Absolutely astonishing
Not lenovo. This is due to the faulty Intel iaStor.sys SATA driver, it freezes up computers when EventID 9 occurs.
It looks somewhat like this: "The device, \Device\Ide\iaStor0, did not respond within the timeout period."
If you inspect you System Event Viewer you are likely to find it there.
Lenovo should have made certain the driver functioned with their hardware. That particular driver is in countless machines with the t61 probably the only bsoding. It is Lenovo’s job to assure Intel’s standard drivers function with their hardware and software.
Answer:
Re: Absolutely astonishing
I am running vista, and ya I have now been escalated too waiting for the phone call. I would be happy to exchange it for a T60 or X60 at this point, but I am rather fed up and I am just going to push for a refund. Just curious how does it work disputing the charge through the credit card company? Since I paid through Visa I might look at that road.