Question:
Overcharged by Lenovo!
I recently ordered a T60 from lenovo.com directly with the free SXGA+ screen upgrade(remember that one on 6/27?). I remember it clearly that the price was 1289.74$ including tax. However, this coupon is not shown from the online order status page! Price is 250$ more than I had expected! I called them and was told that unless I can show them some supporting documents the price can't be changed!
Unfortunately all the emails from lenovo.com don't carry any coupon record. I am not good buying computers online(this is my first time) and maybe I should have made a screenshot(but why should I do this since their ordering system has been used for years!). Currently I don't have any evidence about the coupon I've applied! What should I do now??
Thanks!!!
Answer:
Re: Overcharged by Lenovo!
I think some others had a problem with this coupon and not being shown the discount in confirmation email.
Edit: Looked, but can't find the thread.
Answer:
Re: Overcharged by Lenovo!
Thanks for the reply! So I guess I am not the only with this problem! Do any others have a solution?
Answer:
Re: Overcharged by Lenovo!
The other fellow with the problem was Leon2245. I'm not sure if or how it was resolved. Here is the thread:
Good luck.
Answer:
Re: Overcharged by Lenovo!
Lenovo's accounting department must be on crack, I returned one of my X61T's per their instructions (RMA on box etc) and I have yet to receive a refund it was delivered over two weeks ago and I cannot get a response from anyone at Lenovo
Answer:
Re: Overcharged by Lenovo!
hey man all i can tell you is that i paid 1333 including tax for my t61 and i have a hell of a deal and i just purchased it about a week ago. it is great man.
spec-
intel core 2 duo- 2.0ghz
120 harddrive
intel video card
dvd rw
1gb memory
the best screen + camera
14.1 screen
bluetooth
6cell battery
.............i love this thing man i love this sexy machine.
Answer:
Re: Overcharged by Lenovo!
lol I think you've read my thread "yandong", but anyways...
RUN!
Cancel (if you can). Exact same thing happened to me, and they haven't fixed it. And I DO have all kinds of proof. I was given an option of having it ship anyways, then "price matching" afterwards; or stopping the order, then them rebooking it at the correct price. I chose the safe route- stopping it until they got the price right. Have documentation of it too.
They shipped it anyways, and have yet to credit the difference. Now I have to get american express involved and dispute this (assuming they don't just let me ship it back to them without 15% penalty).
Answer:
Re: Overcharged by Lenovo!
hey man all i can tell you is that i paid 1333 including tax for my t61 and i have a hell of a deal and i just purchased it about a week ago. it is great man.
spec-
intel core 2 duo- 2.0ghz
120 harddrive
intel video card
dvd rw
1gb memory
the best screen + camera
14.1 screen
bluetooth
6cell battery
.............i love this thing man i love this sexy machine.
Congrats! (though not seeing the relevance to this thread)
Answer:
Re: Overcharged by Lenovo!
Same thing happened to me. I canceled the order.
Answer:
Re: Overcharged by Lenovo!
I had a similar experience but for a different deal. They overcharged me $110 and could not fix it even I had the proof of original sale price. Then, I recieved my T61, and contacted them again, no luck. Then, Ffled BBB.com complaint, a manager then contacted me and fixed my problem easily.
The key tips dealing with these issues is that you need reach a right CSR who is either smart enough or powerful enough to change things.